Frequently Asked Questions &
Procurement Guidance

DEPENDCORE is a specialized institutional procurement partner in Bangladesh assisting international NGOs, UN bodies, humanitarian missions, and government development programs. We manage end-to-end supply chains compliant with donor guidelines from UNICEF, UNHCR, USAID, FCDO, the European Commission, and the World Bank.

• Donor-aligned Bill of Quantities (BoQ) structuring and specification matching.
• Transparent multi-vendor bidding matrices and audit-ready quotation files.
• Consolidated logistics and doorstep distribution from Dhaka to all project locations.

We operate under strict ethical sourcing protocols and ISO 9001:2015 quality management SOPs. Our processes include mandatory anti-bribery policies, child labor prevention checks, pre-qualification supplier due diligence, and comprehensive audit trail maintenance.

Every delivery comes with complete documentation: commercial invoices, delivery challans (Mushak 6.3), recipient acceptance certificates, and warranty certificates suitable for independent international auditing. Learn more in our Corporate Policies.

When your organization submits an RFQ or BoQ, our technical sourcing desk reviews the exact item specifications, quantities, and required delivery location. We verify inventory levels with pre-vetted OEM distributors and build a clear, transparent bid with itemized pricing, technical specifications, and delivery terms.

Standard commercial RFQs for catalog supplies (such as ICT hardware, office stationery, school bags, or standard medical disposables) are generated within 2 to 4 business hours. Complex, multi-item donor tenders involving custom specifications or specialized equipment are typically quoted within 24 business hours.

Yes. Many donor projects require three independent competitive quotations for compliance. DEPENDCORE assists procurement committees by organizing transparent comparative bidding matrices, validating trade licenses, verifying TIN/BIN certificates, and documenting market price benchmarks for formal evaluation.

Our unified corporate procurement catalog encompasses six key institutional supply lines:

We enforce strict multi-stage quality control. Prior to dispatch, items undergo Pre-Shipment Quality Check (PQC) at our Dhaka consolidation hub, where staff verify batch numbers, seals, expiration validity, and packaging integrity. We only procure genuine products through certified OEM authorized distributor channels with authentic manufacturer warranties.

Yes, absolutely. All medical devices, diagnostic test kits, hospital consumables, and pharmaceuticals sourced through DEPENDCORE carry required DGDA licenses, drug manufacturer clearances, and certificates of analysis (CoA). We maintain strict cold-chain and temperature-controlled storage standards where required.

We provide formal manufacturer-backed warranties (12 to 36 months for brand computers, laptops, and networking hardware). In the case of transit defects, transit damages, or incorrect specifications, our clients benefit from an expedited 48-hour RMA return and replacement service with zero freight penalties.

Yes. We provide trackable nationwide freight to all 64 districts in Bangladesh. Operating from our central headquarters in Dhaka and our northern regional office in Rangpur, we dispatch directly to regional field offices, upazila headquarters, community schools, and disaster-affected areas with recipient confirmation reporting.

Yes. DEPENDCORE has extensive experience supporting humanitarian partners working in Cox's Bazar, Ukhiya, Teknaf, and Bhasan Char. We ensure all trucks, permits, driver clearances, and emergency supply consignments comply with local administration and RRRC guidelines, with weather-resistant packaging suited for monsoon seasons.

• Dhaka City: In-stock corporate items delivered within 24 business hours.
• Major Divisional Cities (Chittagong, Sylhet, Khulna, Rajshahi): 24 to 48 hours.
• Remote Districts & Rural Sites: 48 to 72 hours via trackable courier and dedicated trucks.
• Emergency Humanitarian Dispatches: Express 24-hour rapid deployment available upon project authorization.

DEPENDCORE is a fully registered corporate tax entity operating under Bangladesh National Board of Revenue (NBR) standards. Every order is issued with a certified Mushak Challan 6.3, official delivery notes, and tax-compliant documentation to ensure your finance and accounting audits pass seamlessly.

Yes. For diplomatic missions, UN programs, and bilateral donor grants eligible for tax exemptions under NBR statutory regulatory orders (SROs), we process verified VAT Exemption Certificates and issue zero-rated or exempt commercial billings according to national legal procedures.

We provide tailored commercial agreements including Long-Term Agreements (LTAs) and rate-lock framework contracts. For verified NGOs, INGOs, and corporate clients, we accommodate net-15 to net-30 day credit cycles payable via bank transfer (BEFTN/RTGS) or account-payee corporate cheques following formal delivery acceptance.

Our central head office is located in Dhaka: House 20, Road 17, Nikunja-2, Khilkhet, Dhaka-1229. Our northern regional hub is located at House 41/1, Dhap PTI, Kotkipara, Rangpur. We welcome partner visits Sunday to Thursday, 9:00 AM – 6:00 PM. You can also reach our desk directly at +880 1712 378526 or [email protected].